Please contact Mood Client Support. If you do not need a lockcode because no unauthorized people can access the ScentDirect controls, we recommend turning the lockcode feature off to avoid this issue in the future.
Tag Archives: general operation
My screen reads “Error.”
This occurs when your event schedule does not follow the Event Rules established in the ScentDirect user manual: events cannot overlap each other or have the same start/stop times. If this has occurred, the system will remain in edit mode so you can correct the information. Adjust your event scheduling accordingly.
Where should I place my ScentDirect device?
Ideally, the device should be placed between the supply air vent and the area to be scented, ensuring that the airflow carries the scent to the desired area. It is best positioned near the entrance with highest traffic so guests experience the scent when they first enter the space.
Mount the device out of reach of children and ideally at nose level or higher, allowing local air currently to evenly distribute the fragrance. The device must also be mounted upright and level to function correctly.
Do not mount your device near exhaust vents, open doors, open windows or HVAC return grills.
My device is not working
Ensure that the power cord is plugged in to the device and a working power outlet. With the device plugged in, push the override button once to see if the LCD screen lights up. If the display screen lights up and does not show any content, the display is malfunctioning – contact Mood Client Support.
Where should I place my ScentWave device?
Ideally, the device should be placed between the supply air vent and the area to be scented, ensuring that the airflow carries the scent to the desired area. It is best positioned near the entrance with highest traffic so guests experience the scent when they first enter the space.
Mount the device in a discreet location, low to the ground if possible but out of reach of children.
The ScentWave should not be located near any exhaust vents, open doors, open windows or HVAC return grills.
My Device is Not Working
First make sure that your AC adapter is plugged into an electrical outlet and that the machine is turned on.
You also want to make sure your scent cartridge is plugged in correctly. The cartridge cord plugs into the connection on the inside bottom front of the ScentWave unit. You may also refer to the manual enclosed with your ScentWave unit or provided above for further instructions.
How do I change my scent and what is the charge?
You may change scents at no charge – we simply ask that you provide 45 days advance notice to arrange for the switchover.
My Machine Isn’t Working
First make sure that your AC adapter is plugged into a functioning electrical outlet and that the machine is turned on.
Also ensure that your cartridge or oil container is plugged in correctly.
For device-specific troubleshooting, refer to the manual for your scent device or return to the Hub homepage to select your device.
The scent is too strong
If you find the scent in your location seems too strong, you may want to troubleshoot machine settings/machine placement prior to deciding to change your scent altogether.
- The machine may be on “full-blast” – refer to the quick troubleshooting guide provided with your scent device to ensure you are getting a “middle of the road” delivery. Or, you can lower the settings to lowest levels if necessary.
- Ensure that the machine is not directed at a person – the scent should be dispersed to a general area, not in a direct, targeted fashion.
- The strength of scent varies by fragrance. If the scent is still too strong for you or your employees, we can offer lighter scents (generally in the Ozone/Marine/Fresh/Clean category) that can work just as effectively for your business.
I can’t smell our scent
Make sure your scent cartridge or oil container still has sufficient charge, and that your device is placed correctly according to the user manual. For more information on correct device placement, return to the Hub homepage and select your scent device.
Have you had your scent for a long time? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance.
The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.