From the main screen, press MODE once to reach the Set Event screen. Press SELECT to begin editing Event 1. Press Up or Down for to select the desired combination of days (there are 17 choices) then NEXT to edit the On and Off times. Finally, press NEXT again to set the Scent Intensity interval and levels (for example, 4-50 would mean 4 minute intervals and 50% levels).
You can program up to 14 different events on your ScentDirect.
Did you recently receive the scent? If so, ensure that the display screen shows AUTO and your device is scheduled to run at the current time, or shows ON, indicating a manual override. Also ensure that the Scent Level and Pump speed are not turned completely down.
Ensure your device is appropriately placed away from any exhaust vents, open doors, open windows or HVAC return grills that may be drawing the scent out of the desired area.
Also make sure your cartridge has not run out by checking the bottle fill level. You should receive new cartridges periodically, but running your system on CONTINUOUS or for more than 10 hours a day will drastically reduce the life of the cartridge.
Have you had your scent for several weeks or months? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance. If you are unsure, ask a customer or new employee if they can smell the fragrance.
The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.
If you find the scent in your location seems too strong, you may want to troubleshoot machine settings/machine placement prior to deciding to change your scent altogether.
Please contact Mood Client Support. If you do not need a lockcode because no unauthorized people can access the ScentDirect controls, we recommend turning the lockcode feature off to avoid this issue in the future.
This occurs when your event schedule does not follow the Event Rules established in the ScentDirect user manual: events cannot overlap each other or have the same start/stop times. If this has occurred, the system will remain in edit mode so you can correct the information. Adjust your event scheduling accordingly.
Ideally, the device should be placed between the supply air vent and the area to be scented, ensuring that the airflow carries the scent to the desired area. It is best positioned near the entrance with highest traffic so guests experience the scent when they first enter the space.
Mount the device out of reach of children and ideally at nose level or higher, allowing local air currently to evenly distribute the fragrance. The device must also be mounted upright and level to function correctly.
Do not mount your device near exhaust vents, open doors, open windows or HVAC return grills.
Ensure that the power cord is plugged in to the device and a working power outlet. With the device plugged in, push the override button once to see if the LCD screen lights up. If the display screen lights up and does not show any content, the display is malfunctioning – contact Mood Client Support.