Scent

I can’t smell our scent

解決方法

Make sure your scent cartridge or oil container still has sufficient charge, and that your device is placed correctly according to the user manual. For more information on correct device placement, return to the Hub homepage and select your scent device.

Have you had your scent for a long time? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance.

The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.

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サービスコールセンター: 東洋メディアリンクス株式会社
TEL: 03-3664-1390