Tag Archives: scent delivery

I cannot smell our scent

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Did you recently receive the scent? If so, ensure the following:

  • The display screen shows AUTO and your device is scheduled to run at the current time, or shows ON, indicating a manual override.
  • The Scent Level and Pump speed are not turned completely down.
  • The container has enough oil.
  • The pump is on.
  • All dampers are open in the HVAC duct and the HVAC system fan is on.

Have you had your scent for several weeks or months? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance. If you are unsure, ask a customer or new employee if they can smell the fragrance.

The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.

The scent is too strong

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If you find the scent in your location seems too strong, you may want to troubleshoot machine settings/machine placement prior to deciding to change your scent altogether.

  • The machine may be on “full-blast” – adjust the Scent Level down and lower the Pump Speed to decrease the amount of fragrance being released.
  • Ensure that the machine is not directed at a person – the scent should be dispersed to a general area, not in a direct, targeted fashion.
  • The strength of scent varies by fragrance. If you have adjusted the device and the scent is still too strong for you or your employees, we can offer lighter scents (generally in the Ozone/Marine/Fresh/Clean category) that can work just as effectively for your business.

 

I cannot smell our scent

Posted on by

Did you recently receive the scent? If so, ensure that the display screen shows AUTO and your device is scheduled to run at the current time, or shows ON, indicating a manual override. Also ensure that the Scent Level and Pump speed are not turned completely down.

Ensure your device is appropriately placed away from any exhaust vents, open doors, open windows or HVAC return grills that may be drawing the scent out of the desired area.

Also make sure your cartridge has not run out by checking the bottle fill level. You should receive new cartridges periodically, but running your system on CONTINUOUS or for more than 10 hours a day will drastically reduce the life of the cartridge.

Have you had your scent for several weeks or months? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance. If you are unsure, ask a customer or new employee if they can smell the fragrance.

The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.

The scent is too strong

Posted on by

If you find the scent in your location seems too strong, you may want to troubleshoot machine settings/machine placement prior to deciding to change your scent altogether.

  • The machine may be on “full-blast” – adjust the Scent Level down and lower the Pump Speed to decrease the amount of fragrance being released.
  • Ensure that the machine is not directed at a person – the scent should be dispersed to a general area, not in a direct, targeted fashion.
  • The strength of scent varies by fragrance. If you have adjusted the device and the scent is still too strong for you or your employees, we can offer lighter scents (generally in the Ozone/Marine/Fresh/Clean category) that can work just as effectively for your business.

I cannot smell our scent

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Did you recently receive the scent? If so, ensure that the MASTER POWER is set to ON or TIMER and your device is scheduled to run at the current time. Also ensure that the VOLUME knob is not turned completely down. Begin with the knob at 12:00 (straight up) and adjust the settings as needed after one hour.

Ensure your device is appropriately placed away from any exhaust vents, open doors, open windows or HVAC return grills that may be drawing the scent out of the desired area.

Also make sure your cartridge has not run out. You should receive new cartridges periodically, but running your system on CONTINUOUS or for more than 10 hours a day will drastically reduce the life of the cartridge.

Have you had your scent for several weeks or months? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance. If you are unsure, ask a customer or new employee if they can smell the fragrance.

The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.

The scent is too strong

Posted on by

If you find the scent in your location seems too strong, you may want to troubleshoot machine settings/machine placement prior to deciding to change your scent altogether.

  • The machine may be on “full-blast” – use the VOLUME knob on the device to decrease the scent strength.You can lower the settings to lowest levels if necessary.
  • Ensure that the machine is not directed at a person – the scent should be dispersed to a general area, not in a direct, targeted fashion.
  • The strength of scent varies by fragrance. If you have adjusted the device and the scent is still too strong for you or your employees, we can offer lighter scents (generally in the Ozone/Marine/Fresh/Clean category) that can work just as effectively for your business.