ScentStream

解決方法

Did you recently receive the scent? If so, ensure the following:

• The display screen shows AUTO and your device is scheduled to run at the current time, or shows ON, indicating a manual override.
• The Scent Level and Pump speed are not turned completely down.
• The container has enough oil.
• The pump is on.
• All dampers are open in the HVAC duct and the HVAC system fan is on.

Have you had your scent for several weeks or months? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance. If you are unsure, ask a customer or new employee if they can smell the fragrance.

The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.