Tag Archives: playback issues

My new messages are not playing; I am hearing old messages.

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Before new messages are able to play, they must be loaded to the player, either via a CD or network update.

– If you normally receive update discs, please locate and insert the latest disc into the player to update.
– If your player is configured to receive its updates via the Internet, follow these steps to perform a forced update:

  • Press the * button to open the menu.
  • Press the down arrow button until Network Control is selected, then press the * button.
  • Press the down arrow button until Update Music & Config is selected, then press the * button. The player will begin updating and proceed to download any new content available.

If the player still fails to play new messaging after the latest update has been performed, please contact MOOD Client Support.

My device is not playing music

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Verify that:

  • The device has power. If it does, turn the device off and back on
  • RCA audio cable is properly plugged into the receiver and the amplifier
  • The amplifier is turned on and volume knobs are set to the correct positions
  • The volume of wall-mounted volume controls (if present) is set at an appropriate level

For additional troubleshooting, contact Mood Client Support.

Display continually scrolls through the title and artist information, but there is no music playing

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Reboot the device using the following steps:

  • Press STANDBY and allow the device to go into Standby Mode
  • Press STANDBY again and allow the device to power down
  • Press the power button on the back of the device
  • Unplug the power cord and leave the device unplugged for 30 seconds
  • Plug the power cord back in and press the power button
  • Press STANDBY once – the device will initialize and return to music playback

ディスプレイ画面に“Music Stopped.”の表示

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以下の方法で、プレーヤーの日付が合っているか確認：

  1. 音楽が流れている状態で（＊）ボタン を押す
  2. ↓で下に行き、”Set Date and Time”に合わせて （＊）ボタン
  3. 各項目を “↑↓→”で変更し、正しい時間に合わせて（＊）ボタン

解決しない場合はサービスコールへ

20～30秒ほど音楽が止まった後に違う曲が流れる

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プレーヤーの再起動を以下の方法で行う：

  1. STANDBYボタンを押し、Standby Modeへ
  2. 再びSTANDBYボタンを押して、本体の電源を切る
  3. プレーヤー背面の電源ケーブル横にある電源ON/OFFボタンを押してOFF
  4. 電源ケーブルを壁のコンセントまたはプレーヤー側から外し、30秒ほど置く
  5. 電源ケーブルを差し直す
  6. プレーヤー背面の電源ON/OFFボタンを押してON

解決しない、または頻繁に起きる場合は、サービスコールへ

I keep hearing the same 5-6 songs, with no variation

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If you receive MOOD music service through one of our satellite-based devices, this likely means the Rain Fade mode has switched on for your device, caused by a loss of satellite signal. Rain Fade will play a 30 minute rotation of music until the satellite signal is re-established.

Some issues that may cause signal loss:

  • Bad weather in the area. Once the weather clears, your signal should soon be re-established
  • A loose coaxial cable. Ensure that the coaxial cable is tightly connected to the device