Eject the disc and ensure it is free of scratches, smudges and fingerprints.
Verify that it has been properly inserted into the DVD-ROM tray.
Confirm that the device ID printed on the CD label matches the device ID on your device.
Category Archives: Music
I have just received DVDs in the mail. What should I do with them?
These are your update discs, which you will receive monthly. It is critical that you perform these updates every month to prevent your SD card from expiring.
Each DVD will take 15-20 minutes to load, so we recommend loading DVDs before or after store hours to prevent an extended period without music.
To install updates, open the DVD drawer by pushing the button on the front of the external DVD drive and insert DVD 1. Make sure you insert the DVDs in the order they are labeled – doing otherwise will result in error messages. After inserting DVD 1, you will see “CONTENT UPDATE” on the display. When prompted, remove DVD 1 and insert DVD 2. Continue until all DVDs have been downloaded. After the final disc is complete, the display will show “CONTENT UPDATE COMPLETE: OK.” Press Enter to return to normal operation.
I am having trouble with my device’s satellite signal
Verify that:
- The coaxial cable is connected tightly to the device
- You are not having bad weather which may affect the satellite signal
- You do not have anyone working with items on the roof
I keep hearing the same 5-6 songs, with no variation
If you receive MOOD music service through one of our satellite-based devices, this likely means the Rain Fade mode has switched on for your device, caused by a loss of satellite signal. Rain Fade will play a 30 minute rotation of music until the satellite signal is re-established.
Some issues that may cause signal loss:
- Bad weather in the area. Once the weather clears, your signal should soon be re-established
- A loose coaxial cable. Ensure that the coaxial cable is tightly connected to the device
Old messages or another company’s messages are playing from my device
Please contact Mood Client Support for assistance.
I hear my overhead music through my on-hold system and/or my on-hold music and messaging through the overhead speakers
Verify that the audio cable connected to Zone A is designated for overhead music and the cable connected to Zone B is designated for on-hold audio.
My device is not playing music
Verify that:
- Please verify that the device’s power supply is securely inserted and the device is powered on.
- Audio cable is tightly plugged into the device and the amplifier
- Amplifier is turned on and set to an appropriate volume
- Amplifier has not gone into “Protect Mode” due to overheating. Ensure the amplifier has space around it to allow heat to escape
- Any wall-mounted volume knobs are set to an appropriate volume
- Your device has not been muted due to non-payment. Call Mood Client Support for assistance
My device will not turn on
Verify that:
- The power cord is properly plugged into the back of the device and to a working power outlet or power strip. If plugged into a power strip, make sure it is switched on.
- Your circuit breaker has not been tripped.
- You are not experiencing a power outage.