On your device, press ENTER to access the Select Zone menu – the current zone name is displayed. Select a zone using UP or DOWN. Press ENTER to confirm zone selection. The name of the current program is displayed. Browse through your available programs using UP or DOWN. Press ENTER to confirm your selection.
Category Archives: Encompass SR
My device is not playing music
Verify that:
- The device has power. If it does, turn the device off and back on
- RCA audio cable is properly plugged into the receiver and the amplifier
- The amplifier is turned on and volume knobs are set to the correct positions
- The volume of wall-mounted volume controls (if present) is set at an appropriate level
For additional troubleshooting, contact Mood Client Support.
Old messages or another company’s messages are playing from my device.
Please contact Mood Client Support for assistance.
On-hold messaging is play overhead and overhead music is playing through my on-hold system.
Switch the Zone A and Zone B output cables on the back of the device
Overhead music is playing through my on-hold system instead of my on-hold music/messaging.
Verify that the correct audio cable is connected to Zone B, designated for music on-hold (MOH).
Verify that Zone B is not muted in the Encompass SR Control Site.
I am unable to change the program using the buttons on the device’s front panel.
Unplug the device from the power outlet, wait 30 seconds, and plug the device back in.
Ensure that you have more programs authorized for use than you are currently receiving. If you are unsure, or would like to add more programs, please contact Mood Client Support.
I want to change the program that is currently playing.
On your device, press ENTER to access the Select Zone menu – the current zone name is displayed. Select a zone using UP or DOWN. Press ENTER to confirm zone selection. The name of the current program is displayed. Browse through your available programs using UP or DOWN. Press ENTER to confirm your selection.
My device is not playing music.
Verify that:
- The device has power. If it does, unplug the device from the power outlet, wait 30 seconds, and plug the device back in.
- Perform a hard reset on the device by pressing the small reset button on the back of the unit.
- RCA audio cable is properly plugged into the receiver and the amplifier
- The amplifier is turned on and volume knobs are set to the correct positions
- The volume of wall-mounted volume controls (if present) is set at an appropriate level
For additional troubleshooting, contact Mood Client Support.
Display is stuck on “Encompass SR” and will not start playback.
Unplug the device from the power outlet, wait 30 seconds, and plug the device back in.
If problem persists, contact Mood Client Support.
Display reads “Player muted by administrator.”
If your receiver has a dayparting schedule in place, this message appears when the receiver does not have a scheduled style to play during that time. If no dayparting is currently in place for your receiver, please contact Mood Client Support for assistance.