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Tag Archives: general operation
My device will not turn on
Verify that:
- The power cord is properly plugged into the back of the device and to a working power outlet or power strip. If plugged into a power strip, make sure it is switched on.
- Your circuit breaker has not been tripped.
- You are not experiencing a power outage.
Display shows “SCAN DISC FAILURE.”
Remove and re-insert the SD card, or unplug the device from the power outlet, remove and re-insert the SD card, and plug the device back in.
If the problem persists, you may need a new SD card or device – contact Mood Client Support.
My device is beeping.
For Internet-connected devices, please contact Mood Client Support for assistance.
If your device is Satellite-based, check that the coaxial cable is properly connected. Also verify that there is no bad weather in your area that may affect your satellite signal. If it continues to beep, unplug the device from the power outlet, remove and re-insert the SD card, and plug the device back in.
My device will not turn on.
Verify that:
- The power cord is properly plugged into the back of the device and to a working power outlet or power strip. If plugged into a power strip, make sure it is switched on.
- Your circuit breaker has not been tripped.
- You are not experiencing a power outage.
Display is stuck on “Encompass SR” and will not start playback.
Unplug the device from the power outlet, wait 30 seconds, and plug the device back in.
If problem persists, contact Mood Client Support.
Display reads “Player muted by administrator.”
If your receiver has a dayparting schedule in place, this message appears when the receiver does not have a scheduled style to play during that time. If no dayparting is currently in place for your receiver, please contact Mood Client Support for assistance.
Display reads “Now playing from rainfade backup.”
You will only see this message if your device has a rain fade card installed, which allows the last 45 minutes of content to repeat in a loop until signal is restored. If you are having or have recently had bad weather in the area, this is normal – the last 45 minutes of content played will repeat until the weather clears and the satellite connection is re-established.
If you have not had bad weather, verify that the coaxial cable is connected correctly. If the problem persists, unplug the device from the power outlet, wait 30 seconds, and plug the device back in.
Encompass SR unit is beeping
Unplug the device from the power outlet, wait 30 seconds, and plug the device back in.
Verify that:
- The coaxial cable is connected properly to the device
- You are not having bad weather which may affect the satellite signal
- You do not have anyone working with items on the roof
- Press and hold the UP and DOWN buttons on the front of the device for two seconds to access the menu.
- Scroll down to Advanced Options and press ENTER. Enter the password KAZUMA using the UP, DOWN, and ENTER buttons. When finished, press ENTER once more.
- Scroll down to Rcvr Settings and press ENTER.
- Scroll down until you see a EbNo number; this number is the receiver’s signal strength.
Check your satellite signal strength by pressing both UP and DOWN simultaneously then using DOWN to find the “Signal Strength” option; press ENTER. Signal strength higher than 4 but lower than 8 may cause a temporary music outage (a signal strength of zero means there is no signal). Monitor your satellite signal until the next morning to see if the signal strength is back up to where it belongs (up around 8 or so). If the signal strength remains below 8 for more than a day, or it falls below 4, please contact Mood Client Support.
I cannot turn on my device.
Verify that:
- The power cord is properly plugged into the back of the device and to a working power outlet or power strip. If plugged into a power strip, make sure it is switched on
- Your circuit breaker has not been tripped
- You are not experiencing a power outage