Author Archives: brandon.orndorff

I cannot smell our scent

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Did you recently receive the scent? If so, ensure the following:

  • The display screen shows AUTO and your device is scheduled to run at the current time, or shows ON, indicating a manual override.
  • The Scent Level and Pump speed are not turned completely down.
  • The container has enough oil.
  • The pump is on.
  • All dampers are open in the HVAC duct and the HVAC system fan is on.

Have you had your scent for several weeks or months? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance. If you are unsure, ask a customer or new employee if they can smell the fragrance.

The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.

The scent is too strong

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If you find the scent in your location seems too strong, you may want to troubleshoot machine settings/machine placement prior to deciding to change your scent altogether.

  • The machine may be on “full-blast” – adjust the Scent Level down and lower the Pump Speed to decrease the amount of fragrance being released.
  • Ensure that the machine is not directed at a person – the scent should be dispersed to a general area, not in a direct, targeted fashion.
  • The strength of scent varies by fragrance. If you have adjusted the device and the scent is still too strong for you or your employees, we can offer lighter scents (generally in the Ozone/Marine/Fresh/Clean category) that can work just as effectively for your business.

 

My device did not adjust with Daylight Savings Time

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Make sure DST is turned on for your device. Press the Menu button four times from the main screen, until you see the words “Set” and “DST.” If the screen reads “OFF,” press SELECT and choose “On.” The screen will then show “Date” and “Adv;” use the arrows to set the correct date for the clock to advance an hour. Then press SELECT again and choose the correct date for the clock to adjust back an hour. Pressing SELECT one more time will confirm and save the changes. 

My screen reads “Error.”

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This occurs when your event schedule does not follow the Event Rules established in the ScentStream user manual: events cannot overlap each other or have the same start/stop times. If this has occurred, the system will remain in edit mode so you can correct the information. Adjust your event scheduling accordingly.

 

How do I create or change my Events? How many Events can I have?

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From the main screen, press MODE once to reach the Set Event screen. Press SELECT to begin editing Event 1. Press Up or Down for to select the desired combination of days (there are 17 choices) then NEXT to edit the On and Off times. Finally, press NEXT again to set the Scent Intensity interval and levels (for example, 4-50 would mean 4 minute intervals and 50% levels).

You can program up to 14 different events on your ScentDirect.

I cannot smell our scent

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Did you recently receive the scent? If so, ensure that the display screen shows AUTO and your device is scheduled to run at the current time, or shows ON, indicating a manual override. Also ensure that the Scent Level and Pump speed are not turned completely down.

Ensure your device is appropriately placed away from any exhaust vents, open doors, open windows or HVAC return grills that may be drawing the scent out of the desired area.

Also make sure your cartridge has not run out by checking the bottle fill level. You should receive new cartridges periodically, but running your system on CONTINUOUS or for more than 10 hours a day will drastically reduce the life of the cartridge.

Have you had your scent for several weeks or months? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance. If you are unsure, ask a customer or new employee if they can smell the fragrance.

The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.

The scent is too strong

Posted on by

If you find the scent in your location seems too strong, you may want to troubleshoot machine settings/machine placement prior to deciding to change your scent altogether.

  • The machine may be on “full-blast” – adjust the Scent Level down and lower the Pump Speed to decrease the amount of fragrance being released.
  • Ensure that the machine is not directed at a person – the scent should be dispersed to a general area, not in a direct, targeted fashion.
  • The strength of scent varies by fragrance. If you have adjusted the device and the scent is still too strong for you or your employees, we can offer lighter scents (generally in the Ozone/Marine/Fresh/Clean category) that can work just as effectively for your business.