Tag Archives: general operation

Harmony LED Control Guide

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Your Mood Harmony device has 3 front-facing LED lights that provide helpful information. Use this guide to understand what the lights mean.

POWER LIGHT

LIGHT STATUS MEANING RESOLUTION
Off No Power to the Device Check that the device is plugged in to a working power outlet
Solid Green Device is Powered On
Solid Red Device is Asleep Use the remote control to turn device on or power cycle the device
Green / Red Slow Pulse Device is booting up – can take up to 2 minutes If continues for more than 2 minutes, power cycle the device
Green / Red Fast Pulse Receiving commands from the remote control

NETWORK LIGHT

LIGHT STATUS MEANING RESOLUTION
Off No network connection Check network cable or WiFi settings
Solid Green Device is connected to the internet and communicating with Mood services
Solid Orange Device is connected to the internet but not communicating with Mood services Contact your network administrator
Green / Orange Slow Pulse Device is in hotspot mode. Setup using the Harmony Setup App on your mobile device. Hotspot stays active for 10 minutes
Green / Orange Fast Pulse Device is connected to the network but not connecting to the internet Contact your network administrator
Orange Slow Blink WiFi not connected to the network Use the Harmony Setup Mobile App to connect the player to the network

PLAYBACK LIGHT

LIGHT STATUS MEANING RESOLUTION
Solid Green Music is playing
Solid Red Playback hasn’t started Power cycle the media player if playback doesn’t start after 2 minutes
Green / Orange Fast Pulse Volume is muted or player is set to 0 Use the remote control to adjust volume
Green / Orange Slow Pulse Playing scheduled silence or no music programmed or outside opening hours and playback mode is set to “Screensaver” or “Off” Adjust player settings, scheduling, or change program using the remote control
Red / Orange Fast Pulse External storage (micro SD) is damaged Check / replace micro SD
Red / Orange Slow Pulse External storage (micro SD) is missing/unplugged Check / replace micro SD

My router will not connect to the Internet

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  • Verify that the router’s power supply is properly connected to a working wall outlet or surge protector and to the A/C input port on the router.
  • Verify that an Ethernet (CAT5) cable is securely connected to the appropriate input port on the router; verify that the other end of the Ethernet cable is securely connected to the appropriate port on your Internet modem or network switch (if present).
  • Observe any illuminated, blinking, or exhausted indicator lights on the router and consult the router’s user guide or manual to determine if a network conflict or issue is present.
  • If your network equipment still fails to connect to the Internet, please contact your Internet Service Provider or router manufacturer for assistance.

My wireless router will not power on

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  • Verify that the router’s power supply is securely connected to the A/C power input port on the back of your router.
  • Verify that the router’s power supply is securely connected to a working power outlet or surge protector.
  • Observe any indicator lights on the router to confirm if it is receiving power.
  • If your router was provided by Mood, please contact Mood Client Support for assistance. Otherwise, please contact your Internet Service Provider or router manufacturer for assistance.

My customers cannot connect to our WiFi network

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  • Verify that your network equipment (router, switch, modem) are plugged in and powered on.
  • Verify that your WiFi network is active in the Mood WiFi Dashboard:
    • After logging into the Dashboard, click Devices from the nav menu.
    • Click on the name of the affected device.
    • Verify that the “Public network enabled” setting is turned ON.
  • Attempt to search for the WiFi network name (SSID) using an Internet-ready device (phone/tablet/computer).
  • Verify that the affected device has its WiFi connection enabled.
  • If customers are still unable to connect to your WiFi network, contact Mood Customer Support for assistance.

My customers cannot find our WiFi network

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  • Verify that your network equipment (router, switch, modem) are plugged in and powered on.
  • Verify that your WiFi network is active in the Mood WiFi Dashboard:
    • After logging into the Dashboard, click Devices from the nav menu.
    • Click on the name of the affected device.
    • Verify that the “Public network enabled” setting is turned ON.
  • Attempt to search for the WiFi network name (SSID) using an Internet-ready device (phone/tablet/computer).
  • If the WiFi network still fails to appear when searching for networks, contact Mood Customer Support for assistance.

I forgot my Mood Mix password. How can I recover it?

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  • From the Mood Mix login page, click or tap the Forgot Password? link.
  • Enter the login e-mail address you use to log in to Mood Mix in the field provided (if you cannot remember your username, please contact Mood Client Support).
  • Click the SEND ME RESET PASSWORD INSTRUCTIONS button.
  • An e-mail will be sent to the address you provided, with instructions on how to reset your Mood Mix password.

NOTE: Be sure to check your spam folder to ensure that your e-mail provider does not automatically move the e-mail to spam. The password reset e-mail will come from noreply@moodmedia.com.