Mood Mix

My music is not playing.

解決方法

While logged into the Mood Mix app or web application:

  • Verify that the music is not paused on the Now Playing screen.
  • Verify that the volume slider is not set to zero (0) on the Now Playing screen.
  • Verify that the music has not been scheduled for silence at the current time by reviewing the schedule on the Schedules screen.
  • Verify that the device you are using to access Mood Mix meets the minimum requirements for playback.
  • If you are using a Kindle Fire or iPad, verify that the device is not set to timeout.

If you are using a Mood Mix Pro (ProFusion iS) player:

  • Verify that the device is powered on. The PWR indicator light should be illuminated green.
  • Verify that the device is scrolling the track title/artist/album on the front panel. If any error messages appear on the front panel, please contact Mood Client Support for assistance.
  • Verify that the RCA cable is securely fastened to the Zone 1/L port on the back panel of the player.
  • Verify that the other end of the RCA cable is securely fastened to the correct input port on your sound system equipment.

Verify that your sound system equipment is powered on and the volume is turned up to an appropriate level.

まだ解決していませんか?

解決できなかった場合やその他のお問い合わせについては、以下のサービスコールセンターまでお電話ください。

サービスコールセンター: 東洋メディアリンクス株式会社
TEL: 03-3664-1390