ScentDirect

解決方法

Did you recently receive the scent? If so, ensure that the display screen shows AUTO and your device is scheduled to run at the current time, or shows ON, indicating a manual override. Also ensure that the Scent Level and Pump speed are not turned completely down.

Ensure your device is appropriately placed away from any exhaust vents, open doors, open windows or HVAC return grills that may be drawing the scent out of the desired area.

Also make sure your cartridge has not run out by checking the bottle fill level. You should receive new cartridges periodically, but running your system on CONTINUOUS or for more than 10 hours a day will drastically reduce the life of the cartridge.

Have you had your scent for several weeks or months? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance. If you are unsure, ask a customer or new employee if they can smell the fragrance.

The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.