You may change scents at no charge – we simply ask that you provide 45 days advance notice to arrange for the switchover.

First make sure that your AC adapter is plugged into a functioning electrical outlet and that the machine is turned on.

Also ensure that your cartridge or oil container is plugged in correctly.

For device-specific troubleshooting, refer to the manual for your scent device or return to the Hub homepage to select your device.

If you find the scent in your location seems too strong, you may want to troubleshoot machine settings/machine placement prior to deciding to change your scent altogether.

• The machine may be on “full-blast” – refer to the quick troubleshooting guide provided with your scent device to ensure you are getting a “middle of the road” delivery. Or, you can lower the settings to lowest levels if necessary.
• Ensure that the machine is not directed at a person – the scent should be dispersed to a general area, not in a direct, targeted fashion.
• The strength of scent varies by fragrance. If the scent is still too strong for you or your employees, we can offer lighter scents (generally in the Ozone/Marine/Fresh/Clean category) that can work just as effectively for your business.

Make sure your scent cartridge or oil container still has sufficient charge, and that your device is placed correctly according to the user manual. For more information on correct device placement, return to the Hub homepage and select your scent device.

Have you had your scent for a long time? Over time, those receiving the same scent for several months can suffer from Olfactory Fatigue, which is essentially becoming used to the scent. Like any scent, you can become acclimated to a scent you encounter on a daily basis. For example, think of visiting someone’s home –to them it smells normal, but you will smell various fragrances in their home (good or bad). The same applies to ScentAir. While you may not smell it, guests/residents/customers will smell the fragrance.

The term “anosmia” is used to describe the point at which a person disregards an aroma. Depending upon the fragrance and its strength, in environmental scenting this can occur between one and three minutes of constant interaction with the scent.