This indicates that one or both of the following:

• A) The player is not currently connected to the Internet.
• B) A mix has not been created from the Mood Mix app or control site.

Verify that the player is connected to the Internet and log into Mood Mix (either via app or web browser). After logging into Mood Mix, you should be prompted to create your first Mix. After creating your first Mix, the player should begin playback (as long as the player is successfully connecting to the Internet).

If any other issues occur, please contact Mood Client Support.

• If you have access to multiple players in the Mix control site, verify that you have the desired player selected (player information is shown in the top-right corner of the screen).
• If you experience long delays between the times you make a change in the Mix control site and when the change takes effect, please contact Mood Client Support for assistance.

• Verify that the device you are using to access Mood Mix meets the minimum requirements for playback.
• Mood Mix requires a consistent bandwidth of at least 150 kbps. Consult your Internet Service Provider to determine if your network meets minimum bandwidth requirements.

While logged into the Mood Mix app or web application:

• Verify that the music is not paused on the Now Playing screen.
• Verify that the volume slider is not set to zero (0) on the Now Playing screen.
• Verify that the music has not been scheduled for silence at the current time by reviewing the schedule on the Schedules screen.
• Verify that the device you are using to access Mood Mix meets the minimum requirements for playback.
• If you are using a Kindle Fire or iPad, verify that the device is not set to timeout.

If you are using a Mood Mix Pro (ProFusion iS) player:

• Verify that the device is powered on. The PWR indicator light should be illuminated green.
• Verify that the device is scrolling the track title/artist/album on the front panel. If any error messages appear on the front panel, please contact Mood Client Support for assistance.
• Verify that the RCA cable is securely fastened to the Zone 1/L port on the back panel of the player.
• Verify that the other end of the RCA cable is securely fastened to the correct input port on your sound system equipment.

Verify that your sound system equipment is powered on and the volume is turned up to an appropriate level.