Category Archives: Encompass SR

Display reads “Now playing from rainfade backup.”

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You will only see this message if your device has a rain fade card installed, which allows the last 45 minutes of content to repeat in a loop until signal is restored. If you are having or have recently had bad weather in the area, this is normal – the last 45 minutes of content played will repeat until the weather clears and the satellite connection is re-established.

If you have not had bad weather, verify that the coaxial cable is connected correctly. If the problem persists, unplug the device from the power outlet, wait 30 seconds, and plug the device back in.

Encompass SR unit is beeping

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Unplug the device from the power outlet, wait 30 seconds, and plug the device back in.

Verify that:

  • The coaxial cable is connected properly to the device
  • You are not having bad weather which may affect the satellite signal
  • You do not have anyone working with items on the roof
  1. Press and hold the UP and DOWN buttons on the front of the device for two seconds to access the menu.
  2. Scroll down to Advanced Options and press ENTER. Enter the password KAZUMA using the UP, DOWN, and ENTER buttons. When finished, press ENTER once more.
  3. Scroll down to Rcvr Settings and press ENTER.
  4. Scroll down until you see a EbNo number; this number is the receiver’s signal strength.

Check your satellite signal strength by pressing both UP and DOWN simultaneously then using DOWN to find the “Signal Strength” option; press ENTER. Signal strength higher than 4 but lower than 8 may cause a temporary music outage (a signal strength of zero means there is no signal). Monitor your satellite signal until the next morning to see if the signal strength is back up to where it belongs (up around 8 or so). If the signal strength remains below 8 for more than a day, or it falls below 4, please contact Mood Client Support.