Where can I find information about Mood Mix’s available programs?

Posted on April 20, 2017 by brandon.orndorff

Our Mood Mix Content Guide provides descriptions and sample artists for all programs and elements available on Mood Mix.

NOTE: Mix Elements cannot be mixed with Pre-Mixed Programs.

How many programs can I add to a Mix?

Posted on April 20, 2017 by brandon.orndorff

You can add up to five (5) different programs to each Mix (you must have at least three programs assigned to a Mix). If you wish to add a program to a Mix that already contains five programs, you must remove an existing program from the Mix before you are able to add a new one.

What happens when I “like” or “block” a song?

Posted on April 20, 2017 by brandon.orndorff

By liking a song, this feedback is sent to Mood’s Music Design team so they can continue to improve the song selections for future content updates.
Blocking a song ensures that the song will never be played again from your account. Blocking a song does not block the artist.
You can un-like and un-block songs from the Song Ratings section.

The Mood Mix app is not responding when I make changes.

Posted on April 20, 2017 by brandon.orndorff

If you have access to multiple players in the Mix control site, verify that you have the desired player selected (player information is shown in the top-right corner of the screen).
If you experience long delays between the times you make a change in the Mix control site and when the change takes effect, please contact Mood Client Support for assistance.

My music is cutting in and out.

Posted on April 20, 2017 by brandon.orndorff

Verify that the device you are using to access Mood Mix meets the minimum requirements for playback.
Mood Mix requires a consistent bandwidth of at least 150 kbps. Consult your Internet Service Provider to determine if your network meets minimum bandwidth requirements.

My music is not playing.

Posted on April 20, 2017 by brandon.orndorff

While logged into the Mood Mix app or web application:

Verify that the music is not paused on the Now Playing screen.
Verify that the volume slider is not set to zero (0) on the Now Playing screen.
Verify that the music has not been scheduled for silence at the current time by reviewing the schedule on the Schedules screen.
Verify that the device you are using to access Mood Mix meets the minimum requirements for playback.
If you are using a Kindle Fire or iPad, verify that the device is not set to timeout.

If you are using a Mood Mix Pro (ProFusion iS) player:

Verify that the device is powered on. The PWR indicator light should be illuminated green.
Verify that the device is scrolling the track title/artist/album on the front panel. If any error messages appear on the front panel, please contact Mood Client Support for assistance.
Verify that the RCA cable is securely fastened to the Zone 1/L port on the back panel of the player.
Verify that the other end of the RCA cable is securely fastened to the correct input port on your sound system equipment.

Verify that your sound system equipment is powered on and the volume is turned up to an appropriate level.

How do I update my Mood Mix login e-mail and/or password?

Posted on April 20, 2017 by brandon.orndorff

After logging into Mood Mix, click or tap on your username/e-mail address in the top-right corner of the window.
Click or tap My Profile.
Adjust your e-mail address, first/last name, and password from the window that appears.
When finished, click Update.

I forgot my Mood Mix password. How can I recover it?

Posted on April 20, 2017 by brandon.orndorff

From the Mood Mix login page, click or tap the Forgot Password? link.
Enter the login e-mail address you use to log in to Mood Mix in the field provided (if you cannot remember your username, please contact Mood Client Support).
Click the SEND ME RESET PASSWORD INSTRUCTIONS button.
An e-mail will be sent to the address you provided, with instructions on how to reset your Mood Mix password.

NOTE: Be sure to check your spam folder to ensure that your e-mail provider does not automatically move the e-mail to spam. The password reset e-mail will come from noreply@moodmedia.com.