The date and time setting on the player may be incorrect. To verify this setting:

• Press the * button to open the menu.
• Press the down arrow button until Set Date and Time is selected, then press the * button.
• The date and time will be displayed, and a cursor will blink behind the month setting. If any changes need to be made to these settings, use the up and down arrow buttons to adjust a setting, then press right arrow button to advance to the next setting.
• When all necessary changes have been made, press the * button.

If messages are still playing at the incorrect times after verifying the date and time setting on the player, please contact MOOD Client Support.

If you need to prevent a particular message from playing on your receiver:

• Press the * button to open the menu.
• Press the down arrow button until Messaging Control is selected, then press the * button.
• In the next menu, Message Control is selected; press the * button once more.
• A list of available messages is now displayed. Use the up or down arrow buttons to select the desired message, then press the * button.
• The selected message’s ON/OFF setting is now displayed.  To turn the message off, press the * button until Set Message ON is displayed.
• Press the down arrow button until BACK is displayed, then press the * button.
• Press the left arrow button until the main playback menu appears; you will see the current track title and artist scrolling across the screen.

To turn a message back on, repeat steps 1-5 above, then press the * button until Set Message OFF is displayed, then press the * button.
Press the left arrow button until the main playback menu appears; you will see the current track title and artist scrolling across the screen.

If the affected message still plays after following the steps above, please contact MOOD Client Support for further assistance.

Before new messages are able to play, they must be loaded to the player, either via a CD or network update.

– If you normally receive update discs, please locate and insert the latest disc into the player to update.
– If your player is configured to receive its updates via the Internet, follow these steps to perform a forced update:

• Press the * button to open the menu.
• Press the down arrow button until Network Control is selected, then press the * button.
• Press the down arrow button until Update Music & Config is selected, then press the * button. The player will begin updating and proceed to download any new content available.

If the player still fails to play new messaging after the latest update has been performed, please contact MOOD Client Support.