Category Archives: Mood WiFi

My wireless router will not power on

Posted on by
  • Verify that the router’s power supply is securely connected to the A/C power input port on the back of your router.
  • Verify that the router’s power supply is securely connected to a working power outlet or surge protector.
  • Observe any indicator lights on the router to confirm if it is receiving power.
  • If your router was provided by Mood, please contact Mood Client Support for assistance. Otherwise, please contact your Internet Service Provider or router manufacturer for assistance.

My customers cannot connect to our WiFi network

Posted on by
  • Verify that your network equipment (router, switch, modem) are plugged in and powered on.
  • Verify that your WiFi network is active in the Mood WiFi Dashboard:
    • After logging into the Dashboard, click Devices from the nav menu.
    • Click on the name of the affected device.
    • Verify that the “Public network enabled” setting is turned ON.
  • Attempt to search for the WiFi network name (SSID) using an Internet-ready device (phone/tablet/computer).
  • Verify that the affected device has its WiFi connection enabled.
  • If customers are still unable to connect to your WiFi network, contact Mood Customer Support for assistance.

My customers cannot find our WiFi network

Posted on by
  • Verify that your network equipment (router, switch, modem) are plugged in and powered on.
  • Verify that your WiFi network is active in the Mood WiFi Dashboard:
    • After logging into the Dashboard, click Devices from the nav menu.
    • Click on the name of the affected device.
    • Verify that the “Public network enabled” setting is turned ON.
  • Attempt to search for the WiFi network name (SSID) using an Internet-ready device (phone/tablet/computer).
  • If the WiFi network still fails to appear when searching for networks, contact Mood Customer Support for assistance.