Author Archives: brandon.orndorff

What video and image formats are accepted?

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This article explains the specifications for image & video files for most 10FootWave products.

Images

Images supported by our device should be JPEG or PNG file format, typically 1280×720 for standard widescreen images.

Videos

While the Media Player Device can play a very wide range of video formats, web preview requires an H.264 video in either MOV, MP4 or M4V container.

Note that web preview also requires that the file be enabled for progressive download. The tool you use to encode/convert your video may describe this as “Save for web”, “Enable streaming” or some other term.

Most videos are 16×9 (Wide screen), but standard 4:3 video files will also work (Standard format). Your system will play videos of almost any size up to 1280×720. Video files should not be smaller than 853×480 (wide screen) or 640×480 (standard). There is no set bit rate, and bit rates will also vary widely by the codec used, but typically a higher bit rate yields a higher quality video.

We typically encode video at 2Mbps and the maximum bit rate for full 720p video (1280×720) is 6 Mbps (~6000 Kbps).

Container Formats
MP4 (.mp4, .m4v) MPEG-2, MPEG-4, H.264, others
MOV (.mov) MPEG-2, MPEG-4, H.264, DivX, XviD, M-JPEG, others

My messages are playing at the wrong times.

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The date and time setting on the player may be incorrect. To verify this setting:

  • Press the * button to open the menu.
  • Press the down arrow button until Set Date and Time is selected, then press the * button.
  • The date and time will be displayed, and a cursor will blink behind the month setting. If any changes need to be made to these settings, use the up and down arrow buttons to adjust a setting, then press right arrow button to advance to the next setting.
  • When all necessary changes have been made, press the * button.

If messages are still playing at the incorrect times after verifying the date and time setting on the player, please contact MOOD Client Support.

How do I remove a message from my player?

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If you need to prevent a particular message from playing on your receiver:

  • Press the * button to open the menu.
  • Press the down arrow button until Messaging Control is selected, then press the * button.
  • In the next menu, Message Control is selected; press the * button once more.
  • A list of available messages is now displayed. Use the up or down arrow buttons to select the desired message, then press the * button.
  • The selected message’s ON/OFF setting is now displayed.  To turn the message off, press the * button until Set Message ON is displayed.
  • Press the down arrow button until BACK is displayed, then press the * button.
  • Press the left arrow button until the main playback menu appears; you will see the current track title and artist scrolling across the screen.

To turn a message back on, repeat steps 1-5 above, then press the * button until Set Message OFF is displayed, then press the * button.
Press the left arrow button until the main playback menu appears; you will see the current track title and artist scrolling across the screen.

If the affected message still plays after following the steps above, please contact MOOD Client Support for further assistance.

My new messages are not playing; I am hearing old messages.

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Before new messages are able to play, they must be loaded to the player, either via a CD or network update.

– If you normally receive update discs, please locate and insert the latest disc into the player to update.
– If your player is configured to receive its updates via the Internet, follow these steps to perform a forced update:

  • Press the * button to open the menu.
  • Press the down arrow button until Network Control is selected, then press the * button.
  • Press the down arrow button until Update Music & Config is selected, then press the * button. The player will begin updating and proceed to download any new content available.

If the player still fails to play new messaging after the latest update has been performed, please contact MOOD Client Support.