Harmony Support

Having issues with your Harmony Music or Visual service? We’re here to help.

Client Satisfaction Support Team

Monday-Friday: 7:30am – 8:00pm CST
Saturday & Sunday: 8:00am – 5:00pm CST

Support Phone Number: 1-800-345-5000
Support Email: help@moodmedia.com

Alternatively, you may request a callback below:

Harmony LED Control Guide

Your Mood Harmony device has 3 front-facing LED lights that provide helpful information. Use this guide to understand what the lights mean.

POWER LIGHT

LIGHT STATUS MEANING RESOLUTION
Off No Power to the Device Check that the device is plugged in to a working power outlet
Solid Green Device is Powered On
Solid Red Device is Asleep Use the remote control to turn device on or power cycle the device
Green / Red Slow Pulse Device is booting up – can take up to 2 minutes If continues for more than 2 minutes, power cycle the device
Green / Red Fast Pulse Receiving commands from the remote control

NETWORK LIGHT

LIGHT STATUS MEANING RESOLUTION
Off No network connection Check network cable or WiFi settings
Solid Green Device is connected to the internet and communicating with Mood services
Solid Orange Device is connected to the internet but not communicating with Mood services Contact your network administrator
Green / Orange Slow Pulse Device is in hotspot mode. Setup using the Harmony Setup App on your mobile device. Hotspot stays active for 10 minutes
Green / Orange Fast Pulse Device is connected to the network but not connecting to the internet Contact your network administrator
Orange Slow Blink WiFi not connected to the network Use the Harmony Setup Mobile App to connect the player to the network

PLAYBACK LIGHT

LIGHT STATUS MEANING RESOLUTION
Solid Green Music is playing
Solid Red Playback hasn’t started Power cycle the media player if playback doesn’t start after 2 minutes
Green / Orange Fast Pulse Volume is muted or player is set to 0 Use the remote control to adjust volume
Green / Orange Slow Pulse Playing scheduled silence or no music programmed or outside opening hours and playback mode is set to “Screensaver” or “Off” Adjust player settings, scheduling, or change program using the remote control
Red / Orange Fast Pulse External storage (micro SD) is damaged Check / replace micro SD
Red / Orange Slow Pulse External storage (micro SD) is missing/unplugged Check / replace micro SD